Virgin Voyages FAQ

All Sailors will have the ability to book shore excursions directly from the Sailor App or through their travel agent at least 120 days prior to their voyage start, and those booked in RockStar Quarters will get early access to book within 135 days. Payment for shore excursions will be due at the time of booking.

Sailors who wish to cancel a shore excursion must do so 24 hours before the day it is scheduled. This can be done pre-voyage through the Virgin Voyages App or by contacting Sailor Services. While on board, Sailors can also cancel before the 24-hour cancellation deadline by stopping at the Chart Room on Deck 7.

Sailors can reschedule a shore excursion before the cancellation deadline (24 hours prior to service) unless otherwise noted in the description, which can be found in the Need to Know section in the Virgin Voyages App.

Bar Tab is drinks credit that’s pre-purchased to spend on premium beverages all around the ships and at The Beach Club at Bimini. For every Bar Tab purchased, you get an extra amount added. Unused Bar Tab credit is not refundable at the end of a voyage.

Bar Tabs can be purchased through the Virgin Voyages app, My Account or via your travel agent.

It is not possible to purchase a Bar Tab onboard.

You will be able to pick up The Band at the terminal during embarkation.

Because they're tied to individual sailings, you'll receive a brand new Band for each voyage.

You can book dining experiences during the pre-voyage period directly from the Virgin Voyages App or through your travel agent starting 45 days before departure, and if you are booked in Mega RockStar and RockStar Quarters you will have the ability to book starting 60 days before.

There is no self-service launderette on board. Virgin Voyages do offer a laundry service. You'll find a laundry slip in your cabin with instructions on what to do.

There is a full laundry service on board. You'll find a laundry slip in the cabin with instructions on what to do.

Pool towels are located on the open deck at the Aquatic Club - Deck 15.

The Pullman bed weight capacity is 250kg (551 pounds).

All ships provide North American standard 110 volt AC and European standard 220 volt AC outlets.

Yes, all cabins are equipped with a safe for the protection of your valuables. Big enough to hold a 17" laptop.

While irons and boards are not set up in our cabins, we do offer steamers on special request.

There are coolers in all cabins. If these are not cool enough contact Sailor Services for options.

Yes, unlimited WiFi browsing is included for all Sailors. So there's no charge for social media, email, web browsing or messaging. An upgraded Premium entertainment package is also be available for just a bit extra to support streaming. It is possible to connect up to 2 devices simultaneously.

All essential drinks are included - sodas, still/sparkling water and non-pressed juices.

ShipEats is the onboard food and drink delivery service, which you can access through the Virgin Voyages App.

Disembarkation starts once the ship has clearance at the port and ends at 10:45am.

Yes. Razzle Dazzle, The Wake, and The Galley will be open for limited dining hours for breakfast on disembarkation day.