Virgin Voyages Wi‑Fi just changed: what it means for your sailing from 7 October 2025

Virgin Voyages has refreshed how Wi‑Fi works when you book. From 7 October 2025, the type of Wi‑Fi you get included now depends on the fare you choose, and there are clear upgrade paths if you need more speed or extra devices. If you’re sailing on Scarlet Lady, Valiant Lady, Resilient Lady or Brilliant Lady soon, this guide breaks down what’s new in plain English. We’ll cover the tiers, who gets what, how to upgrade on board, and our honest advice on when it’s worth paying for more.

What changed on 7 October 2025?

If you booked on or before 6 October 2025, nothing big to worry about - Classic Wi‑Fi is included for everyone, with optional upgrades on board. For bookings made on or after 7 October 2025, your included Wi‑Fi now matches the fare you pick when you book, with higher fares including faster tiers and extra devices. That means you can choose the price and connectivity that suits how you cruise.

Booked before 7 October 2025

• Classic Wi‑Fi included for all Sailors

• Optional upgrades available on board

Booked on or after 7 October 2025

• Your included Wi‑Fi depends on your fare (see the breakdown below)

The Wi‑Fi tiers explained

Think of the tiers as “good, better, best” for different needs at sea.

Basic Wi‑Fi

Best for: messaging, email, browsing, social feeds.

Device allowance: one device per Sailor.

Good to know: fine for posting stories and checking maps, not built for streaming or video calls.

Classic Wi‑Fi

Best for: everything in Basic with a bit more headroom for photos and general scrolling.

Device allowance: one device per Sailor.

Good to know: a comfortable default if you don’t plan to work at sea.

Premium Wi‑Fi

Best for: streaming, video calls and faster uploads.

Device allowance: typically two devices when included with the right fare.

Good to know: ideal for creators who want to upload Reels or longer videos during quieter times.

Work from Sea Wi‑Fi

Best for: VPN access, work calls, big uploads and the most stable connection available.

Device allowance: typically two devices when included with Mega RockStar, otherwise available to purchase on board.

Good to know: if you must take meetings at sea, this is the tier to aim for.

Which fare includes which Wi‑Fi?

Virgin’s current fares pair with Wi‑Fi like this:

• Base (Lock It In & Base, standard cabins):** Basic Wi‑Fi included for one device per Sailor

• Essential (standard cabins):** Classic Wi‑Fi included for one device per Sailor

• Premium (standard cabins):** Premium Wi‑Fi included for two devices per Sailor

• RockStar Quarters:** Classic Wi‑Fi included for one device per Sailor

• Mega RockStar Quarters:** Work from Sea Wi‑Fi included for two devices per Sailor

How to upgrade your Wi‑Fi on board

Upgrades are simple once you’re on the ship. Open the Virgin Voyages Sailor App and select your Wi‑Fi option, or visit the onboard portal (wifi‑vv.com) while connected to the ship network. You can usually add devices or step up a tier for a day or for the whole voyage. If you get stuck, Sailor Services on Deck 5 will sort it.

Real‑world expectations at sea

Cruise Wi‑Fi runs over satellite, so performance varies with location, weather and how many Sailors are online. Don’t expect home‑fibre speeds. Premium and Work from Sea will give you the best chance of smooth calls and uploads, but timing helps - early mornings, late nights and port days are typically quieter.

Tips to stay connected and save data

• Switch your phone to aeroplane mode before sail‑away to avoid expensive maritime roaming, then join the ship Wi‑Fi

• Pre‑download playlists, podcasts, maps and Netflix episodes before embarkation

• Use low‑data modes in social apps and set photos to back up on Wi‑Fi only

• Batch uploads for off‑peak times and close background cloud apps

• If you need VPN access for work, plan for the Work from Sea tier

Who should upgrade?

• Digital nomads and remote workers: go straight to Work from Sea for VPN and meetings

• Content creators and vloggers: Premium is the sweet spot for story posts, live updates and quicker uploads

• Casual scrollers and message‑checkers: Classic (or Basic if you’re on Base) is usually enough

• Couples sharing devices: look for fares that include two devices, or add an extra device after boarding

Ship notes

Scarlet Lady, Valiant Lady, Resilient Lady and Brilliant Lady all follow the same tier structure. Coverage can dip in certain parts of the world, so be patient if you’re transiting remote stretches.

Final thoughts

The new Wi‑Fi setup gives you more choice, which is handy if you’re a creator or you work on the go. If you’re a relaxed holidaymaker, the included tier will likely do the job. Pick the fare that matches how you use your phone, then upgrade on board only if you genuinely need the extra speed or devices. That way you’re not paying for performance you won’t use.

FAQ Virgin Voyages Wi-Fi

Is Wi‑Fi still free on Virgin Voyages?

Yes. Every sailing includes Wi‑Fi. The exact tier depends on when you booked and which fare you chose.

Can I stream Netflix or do video calls on the free Wi‑Fi?

Streaming and calls are more reliable on Premium, while Work from Sea is designed for VPNs and meetings. Basic and Classic are best for browsing and messaging.

How many devices can I connect?

Basic and Classic include one device per Sailor. Premium and Work from Sea can include two devices when part of the right fare, or you can add devices when you upgrade.

Does Premium include VPN access?

For reliable VPN access you should choose Work from Sea. Virgin notes that VPNs work on packages that permit them, and Work from Sea is the tier built for that use.

How do I upgrade once on board?

Open the Sailor App or visit wifi‑vv.com while connected to the ship Wi‑Fi, then pick Premium or Work from Sea and add devices as needed.

Will my phone roam at sea if I forget to change settings?

Yes. Turn on aeroplane mode before sail‑away and use ship Wi‑Fi to avoid maritime roaming charges.

Can two of us share one Wi‑Fi package?

You can switch between devices, but only the allowed number of devices can be connected at the same time. Add an extra device in the app if needed.

Do RockStar and Mega RockStar get better Wi‑Fi included?

RockStar includes Classic Wi‑Fi. Mega RockStar includes Work from Sea for two devices.